Last Updated: 12-May-2026
Purpose: Humain Enterprises has developed proprietary software named Convika which is available on subscription basis to business entities. This Terms of Service Agreement (“Agreement”) is entered into by and between Humain Enterprises (“Convika,” “we,” “us,” or “our”) and the business entity purchasing the subscription (“Customer,” “you,” or “your”).
By clicking “I Agree,” signing an Order Form, or accessing the Convika platform, you agree to be bound by this Agreement. If you are entering into this Agreement on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these terms.
1. DEFINITIONS
- “AI Agents” means the conversational artificial intelligence models deployed by Customer through the Platform.
- “Customer Data” means all data, text, information, and domain expertise uploaded, submitted, or provided by Customer to the Platform to build the Knowledge Graph.
- “Knowledge Graph” means the structured, interconnected database generated from Customer Data used to ground the AI Agents’ responses.
- “Platform” means Convika’s knowledge-first conversion engine, web application, and associated services.
- “Visitor” means any end-user who interacts with the AI Agents deployed on Customer’s website.
2. ACCESS AND USE OF THE PLATFORM
2.1 License Grant. Subject to your compliance with this Agreement and payment of all applicable fees, Convika grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform during the Subscription Term.
2.2 Use Restrictions. You shall not: (a) reverse engineer, decompile, or disassemble the Platform; (b) use the Platform to compete with Convika or build a similar product; (c) use automated means to scrape or extract data from the Platform; or (d) use the Platform in any manner that violates applicable law.
2.3 Customer Responsibilities. You are responsible for: (a) maintaining the security of your account credentials; (b) all activities occurring under your account; (c) integrating the AI Agents into your website; and (d) ensuring your use of the Platform complies with all laws applicable to your industry (e.g., HIPAA, FINRA, GDPR).
3. CUSTOMER DATA AND KNOWLEDGE GRAPH
3.1 Ownership. You retain all right, title, and interest in and to the Customer Data. Convika retains all right, title, and interest in and to the Platform and the underlying Knowledge Graph structure and schema.
3.2 Data Accuracy. You are solely responsible for the accuracy, legality, and completeness of Customer Data uploaded to the Platform. While Convika is designed to provide high answer accuracy by grounding responses in your Knowledge Graph, Convika does not guarantee that AI Agent responses will be error-free. You should routinely review and update your Customer Data.
3.3 Data Processing. We process Customer Data and Visitor interactions solely to provide, maintain, and improve the Platform. We will not use Customer Data to train third-party AI foundation models (e.g., OpenAI, Anthropic).
4. AI FEATURES AND GENERATED CONTENT
4.1 Grounded AI. The Platform utilizes large language models configured to retrieve answers exclusively from your Knowledge Graph. However, due to the probabilistic nature of AI, “hallucinations” or inaccurate outputs may occasionally occur.
4.2 Monitoring. You agree to monitor the interactions between Visitors and AI Agents and implement appropriate human oversight. You acknowledge that AI Agents are software tools and do not constitute professional advice (medical, financial, legal, or otherwise).
4.3 Intellectual Property. You grant Convika a non-exclusive, worldwide license to process Customer Data to generate responses, build the Knowledge Graph, and provide the Service. You own the outputs generated by the AI Agents in response to Visitor queries, to the extent permitted by applicable law.
5. SUBSCRIPTIONS, FEES, AND PAYMENT
5.1 Subscriptions. Subscriptions are purchased for a specified term (“Subscription Term”) as set forth in the Order Form.
5.2 Fees. You agree to pay all fees outlined in the Order Form. Fees are non-cancellable and non-refundable, except as expressly stated in this Agreement.
5.3 Payment Terms. Unless otherwise stated, fees are due upfront on a recurring basis as stated in the Order Form. You must provide a valid payment method. You authorize Convika to charge all applicable fees to your payment method.
5.4 Price Changes. We may increase our standard pricing at any time by providing you with at least thirty (30) days’ prior written notice. Price increases will take effect at the start of your next renewal period.
6. CONFIDENTIALITY
Each party agrees that any non-public information received from the other party (“Confidential Information”) will be held in confidence. Confidential Information may only be used to exercise rights and perform obligations under this Agreement.
7. TERM AND TERMINATION
7.1 Term. This Agreement commences on the date you accept it and continues until the end of the current Subscription Term, unless terminated earlier.
7.2 Termination for Cause. Either party may terminate this Agreement upon thirty (30) days’ written notice if the other party materially breaches this Agreement and fails to cure such breach within the notice period.
7.3 Effects of Termination. Upon termination or expiration: (a) your right to use the Platform will immediately cease; (b) Convika will delete Customer Data from its systems within sixty (60) days, unless legally required to retain it; and (c) you must remove all Convika scripts and AI Agent widgets from your website.
8. WARRANTIES AND DISCLAIMERS
8.1 Mutual Warranties. Each party represents and warrants that it has the legal authority to enter into this Agreement.
8.2 Disclaimers. TO THE FULLEST EXTENT PERMITTED BY LAW, CONVIKA AND ITS SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. CONVIKA SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. WE DO NOT WARRANT THAT AI AGENT RESPONSES WILL BE 100% ACCURATE OR FREE FROM HALLUCINATIONS. CONVIKA IS A SOFTWARE TOOL, NOT A SUBSTITUTE FOR PROFESSIONAL HUMAN JUDGMENT.
9. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CONVIKA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR DATA USE, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF CONVIKA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL CONVIKA’S TOTAL AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO CONVIKA DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
10. INDEMNIFICATION
10.1 Customer Indemnity. You agree to indemnify, defend, and hold harmless Convika from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your violation of this Agreement; (b) your violation of applicable law; (c) the Customer Data; or (d) claims by Visitors regarding the advice, answers, or guidance provided by your AI Agents.
10.2 Convika Indemnity. Convika will indemnify, defend, and hold harmless Customer from and against any claims that the Platform, as provided, infringes or misappropriates a third party’s valid intellectual property right.
11. GENERAL PROVISIONS
11.1 Governing Law. This Agreement is governed by the laws of the State/Jurisdiction in which Convika is incorporated, without regard to its conflict of law principles.
11.2 Dispute Resolution. Any disputes arising out of this Agreement shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be resolved by binding arbitration in accordance with the rules of [Arbitration Body, e.g., JAMS/American Arbitration Association], conducted in [City, State].
11.3 Severability. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
11.4 Entire Agreement. This Agreement, together with any Order Forms, constitutes the entire agreement between the parties and supersedes all prior or contemporaneous agreements or representations.
11.5 Modifications. Convika reserves the right to modify this Agreement at any time. We will provide notice of material changes by posting the updated Agreement on our website or via email. Your continued use of the Platform after changes become effective constitutes your acceptance of the revised Agreement.
Contact Information:
For questions about these Terms, please contact Convika at:
Email: Contact Us
Address: H.N. 32, Meethapur, Delhi 110044